Refund & Cancellation Policy

The short version

We want you to be happy with your project. If something isn’t right, tell us — most issues are solved with a revision. When a refund is appropriate, here’s how it works.

Before work starts

If you cancel after paying a deposit but before we begin script or creative work, we’ll refund 100% of your deposit within 10 business days.

After work has started

• After script work begins, before recording: we refund your payment minus $150 per script drafted.
• After recording, before final approval: we refund 25% of the project price. Voice talent, studio time and music licenses already paid are non-refundable.
• After you approve final files: the project is complete and payments are non-refundable. We’ll still fix any technical issue with the files at no charge.

If we miss the mark

If a deliverable doesn’t match the approved script or the written scope, we’ll fix it at no cost. If we can’t deliver what was agreed, you may request a full refund for that deliverable.

Missed deadlines

If we miss a confirmed delivery date because of our own delay (not due to late feedback, materials or talent illness), rush fees are refunded in full and you may cancel the remaining work with a refund for anything not yet delivered.

Media and airtime

Airtime purchased on your behalf is subject to each station’s or platform’s cancellation terms, which we’ll share with you before booking. Unused prepaid airtime is refunded or credited according to those terms. Our monthly management fee is refundable for any month in which no media has been placed.

How to request a refund

Email [email protected] or call (938) 314-3486 with your name, business and project. Approved refunds are issued to the original payment method within 10 business days.

Contact

Pura Candela Media
Attn: Richard Edwards, Owner
4339 New Horizon Dr
Loganville, GA 30052, USA
Phone: (938) 314-3486
Email: [email protected]